This Content Monitoring Policy outlines the standards, processes, and enforcement measures for monitoring user-generated content (UGC) on the [Dating Platform Name]. Its purpose is to maintain a safe, respectful, and legally compliant environment for communication, dating, and interactions between users.
This policy applies to all:
Registered users of the platform.
Content formats, including text, images, audio, video, profiles, and metadata.
Employees, moderators, contractors, and third-party service providers.
The following are strictly prohibited:
Sexual exploitation and child abuse material (CSAM).
Violence or threats of harm, terrorism, or promotion of self-harm.
Hate speech or discriminatory content based on race, gender, religion, nationality, disability, or sexual orientation.
Illegal activity, including drugs, weapons, human trafficking, or fraud.
Spam and scams, including phishing attempts, mass advertising, and fake profiles.
18+ Content: The platform is strictly for adults (18+).
Explicit sexual content and pornography are not permitted.
Suggestive or erotic content may be allowed if non-explicit and respectful.
Alcohol, gambling, or adult entertainment references are only allowed if legal in the user’s jurisdiction and disclosed properly.
The minimum age for registration is 18 years.
Users suspected of falsifying their age may be subject to ID verification.
Accounts proven to belong to minors will be immediately terminated.
Repeat attempts will result in device/IP blocking.
AI tools scan uploaded images, videos, and text for nudity, violence, spam, and abusive language.
Behavioral analysis is used to detect bot activity or abnormal usage.
Flagged content is reviewed by trained moderators within 24 hours.
Escalation protocols apply for high-risk cases (e.g., CSAM, threats).
Warning: For minor violations.
Temporary suspension: For repeat or moderate violations.
Permanent ban: For severe violations or illegal activity.
Law enforcement referral: For cases involving CSAM, threats, or criminal conduct.
Step 1: Flagging. Content may be flagged automatically (via AI filters) or manually (via user reports).
Step 2: Initial Triage. Moderators categorize the case by severity: Low, Medium, High Risk.
Step 3: Review.
Low Risk: handled within 48 hours (e.g., spam).
Medium Risk: handled within 24 hours (e.g., harassment, hate speech).
High Risk: handled immediately (e.g., CSAM, threats of violence).
Step 4: Enforcement. Action is applied (warning, suspension, ban, referral).
Step 5: Notification. The user is informed of the decision and their right to appeal.
Step 6: Logging. The case is recorded in the moderation system with ID, timestamp, action taken, and responsible moderator.
Reports may be submitted anonymously.
Accounts with multiple verified reports may be temporarily suspended pending review.
Moderators must follow confidentiality and impartiality standards.
They are trained to handle cultural sensitivity, escalation, and trauma exposure.
Regular audits ensure fairness and accuracy in moderation.
Users will be notified of enforcement actions with a clear reason.
An appeal process is available within 7 days.
Transparency reports (aggregate data on reports, bans, appeals) are published quarterly.
Flagged content is stored for 12 months for compliance purposes
Metadata (timestamps, sender/receiver) may be retained as legally required.
User privacy is protected in accordance with GDPR and other applicable laws.
This policy complies with:
GDPR (EU) — data protection and privacy.
COPPA (US) — child protection (no users under 18).
Local laws in operating jurisdictions regarding harmful content, adult services, and age restrictions.
This policy will be reviewed every 6 months.
Updates will be communicated to users and employees.
Changes may be required due to evolving legal, technical, or operational needs.
© Tingoit Business s.r.o. | Registered in Czech Republic, 855/19 Bilkova, Old Town, 110 00, Prague 1 | Company no. 05930481 | Powered by www.bridge-of-love.com
